FAQ

Frequently Asked Questions

Ordering

How do I place a custom order?

Click Build Your Own from the main menu and customize your tumbler by selecting your cup size, wrap, glitter, snow globe effect, add-ins, and any personalization. Once you've made your selections, add the item to your cart and complete checkout.

Can I request a design that isn't listed?

Absolutely! If you have a specific theme or idea in mind, contact us before placing your order. We'll let you know if we can bring your vision to life.

Can I make changes after placing my order?

Because we begin preparing custom orders quickly, changes or cancellations may only be possible if production has not started. Please contact us as soon as possible if you need to make a change.

Processing & Shipping

How long does it take to make my order?

Each custom item is handmade to order. Processing times may vary depending on order volume and the complexity of your design. Current processing times are displayed on each product page.

How much is shipping?

We currently offer:

  • Standard Shipping: $9.00 (estimated 3–5 business days)

  • Express Shipping: $15.00 (estimated 1–2 business days)

Do you ship internationally?

At this time, we only ship within the United States.

Will I receive tracking information?

Yes! You'll receive an email with tracking information as soon as your order ships.

Products

Are your tumblers handmade?

Yes! Every tumbler is individually handcrafted with care. Because each item is handmade, slight variations make every piece unique.

Are snow globe tumblers safe to use?

Yes. Our snow globe tumblers are created using quality materials and are intended for normal everyday use when cared for properly.

Do you sell the wraps or glitter separately?

No. Our wraps, glitters, and add-ins are used exclusively for our custom tumbler designs and are not sold separately.

Returns & Refunds

Do you accept returns?

Due to the custom nature of our handmade products, we do not accept returns or exchanges on personalized or custom items.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can help resolve the issue.

What if I received the wrong item?

If we made an error with your order, we'll work quickly to make it right. Please contact us as soon as possible.

Tumbler Care

How do I care for my tumbler?

  • Hand wash only.

  • Do not place in the dishwasher.

  • Do not soak.

  • Do not microwave.

  • Avoid dropping or exposing the tumbler to extreme heat.

  • Store with the lid off after washing to allow it to dry completely.

Proper care will help keep your tumbler looking beautiful for years to come.

Contact

Still have questions?

We're happy to help! Visit our Contact page or send us a message, and we'll get back to you as soon as possible.